How long will it take to receive my order?

Most orders arrive between 5 to 7 working days after placing the order. In case your order has not arrived yet after this period, please contact us.

I want to change / return the model I requested when placing my order. How can I do it?

EXCHANGES (HELMETS AND BOTTLES)


We only accept exchanges requested within 15 days since the reception of the product.
To make your request please fill the form indicating your order number in the subject line.
We will take care of the new shipment but please note that the transport and packaging are detrimental to the planet so we ask you to be co-responsible and act accordingly. You will only have to pay the shipping costs of the product to Closca's warehouses.


RETURNS (HELMETS AND BOTTLES)

We only accept returns requested within 15 days since the reception of the product.
To make your request please fill the form indicating your order number in the subject line.
The refund will be made within 3 to 5 business days through the same payment method used in the purchase (if you paid shipping costs, they will be refunded as well).
Transportation is harmful to the planet so we ask you to be co-responsible and act accordingly. You will only have to pay for the shipping costs of the product to Closca's warehouses.

Returns and exchanges of your Closca MASK

Closca Mask is a hygienic product that complements the physical distancing and hygiene measures recommended by health authorities in the context of the COVID-19 pandemic. In order to guarantee adequate hygiene and safety measures for all our clients, we have added a security seal to the packaging.
Due to hygienic reasons and to guarantee everyone's safety, we only accept returns and exchanges of unopened products, with the security seal intact.

We only accept returns requested within 15 days since the reception of the product.
To make your request please fill the form indicating your order number in the subject line.

My product has arrived defective. How can I get a replacement?

We want you to enjoy your Closca products as soon as possible. In case your order has arrived defective, you can contact us through the web form and we will contact you to solve your problem as quickly as possible.

Are Closca helmets safe?

Completely. Our helmets are approved for both European, American and Asian legislation. In the event of a collision, the helmet distributes the impact energy around the surface to reduce its speed. When you wear our helmets, the impact dissipates optimally, since the folding system allows micromotions to be in the helmet and therefore the force of the blow is better distributed. Closca folding helmets comply with European and American safety regulations: Europe and Asia: EN 1078 USA and Canada: CSPC

What material is the Closca Bottle made of?

They are made of borosilicate glass, one of the strongest and resistant glasses on the market. The Closca Bottle is free of bisphenol (BPA Free), a toxic chemical found in many plastics.

What capacity does the Closca Bottle have?

The Closca Bottle has a capacity of 420 ml - 14.2 oz. We have good news: you no longer need to carry large amounts of water. Our Closca Water app provides you with a list of the closest places where you can refill the bottle for free and will also reward you for doing so.

What material is Closca Bottle Wave made of?

It is made of stainless steel and completely free of BPA, phthalates and toxins.

What is the capacity, size and weight of Closca Bottle Wave?

Closca Bottle Wave comes in two sizes: 20cm x 7cm (450ml) and 25cm x 7cm (600ml). Its approximate weight with packaging is 350gr for 450ml and 390gr for 600ml.

What temperatures does it support with its thermostat function?

The Closca Bottle Wave thermal function supports temperatures between 10 and 90 degrees Celsius.

What's the Closca Water App?

The Closca Water application shows you the nearest quality water points where you can refill your bottle. It allows you to add other fountains, evaluate the ones you use and publish the information on your profile, which helps us grow our plastic-free community.

Is the Closca Mask a certified mask? What kind of protection does it offer?

Closca Mask is certified both at Spanish and European level offering a Bacterial Filtration Efficiency >90% and keeping it >70% after 25 washings. And a breathability of 32pa/cm2. 

It is classified as a reusable hygienic mask according to European legislation CWA 17553:2020 having been tested, as shown in the 2020TM4420 and AR-20-YL-004527-01 reports from the AITEX TEXTILE RESEARCH INSTITUTE and EUROFINS laboratories. TEXTILE TESTING SPAIN S.L.

Furthermore, CO2pure treatment kills viruses and bacteria, including coronavirus.

Can my children use the Closca Mask Kids?

Closca Mask Kids is developed for children between 7 and 12 years old (approximately) and comes in one size. 

For better support in addition to the neck fit, Closca Mask Kids has loop bands to reinforce the grip.

In any case, follow the recommendations given by your country's government institutions and the World Health Organization.

Any question?

You can contact us through our contact page! We will be happy to assist you.