Most orders arrive between 5 to 7 working days after placing the order. In case your order has not arrived yet, please contact us.

You can manage any exchange or return through the following link http://orders.closca.com/.

Remember for changes: customer should be responsible for the shipping costs. Except Spanish territories where Closca covers them.
For returns: the shipping costs in order to send back the package to our warehouse will be covered by the customer.

*For hygenic reasons Closca Mask cannot be returned once the seal of the box is broken.

In case your product is in poor condition or has a defect, please contact us to solve it as quickly as possible.

Closca Mask is made up of a fabric mask that acts as an interchangeable filter container. The filters included in our pack use UNE0065: 2020 hygienic mask materials. The filter material is certified and the results in the Bacterial Filtration Efficiency (BFE) test according to the requirements of the EN 14683: 2019 standard are >95%.

These types of masks are recommended by the Ministry of Health to the healthy population as a complement to the recommended physical distance and hygiene measures. You can see their recommendations here and consult the technical specifications and regulations in our product sheet

Closca Mask is a universal filter container, which requires filters inside the inner pocket. Each consumer can use the filters they want. Closca includes 6 hygienic filters, a type recommended by the government to decrease the transmission of the virus among the healthy population, always as a complement to the distance and hygiene measures. You can check their recommendations here

Closca Mask offers a high level of protection in both directions as it acts as a physical barrier, although the certification available for the filter material is valid only on exhalation.

Hygienic masks are recommended for the healthy population when it is not possible to maintain the physical distance at work, while shopping, in closed spaces or on the street, and always as a complement to the recommended physical distance and hygiene measures.

Thanks to the fact that Closca Mask acts as a protective layer of the filter against external elements such as humidity or dust, the durability of the filters is extended. Although the official regulations recommend a maximum use of 4 hours. We remind you that the effectiveness of our filters is renewed after each wash, up to a maximum of 5.

The size of the filters is 150 x 90 mm.

Filters have a breathability level of 36Pa.

It is made of 95% polyester and 5% spandex.

Thanks to their flexibility and adjustable velcro they are one size fits all for adults. In the future we will launch a one size fits also for children.

You can manage any exchange or return through the following link http://orders.closca.com/.

Remember that changes and returns of purchases made through our website are in charge of our customers. In case of being a change in Spanish territory, we take care of the cost of the change.

They are made of borosilicate glass, one of the strongest and strongest glasses on the market. The Closca Bottle is free of bisphenol (BPA Free), a toxic chemical found in many plastics.

The Closca Bottle has a capacity of 420 ml - 14.2 oz. We have good news: you no longer need to carry large amounts of water. Our Closca Water app provides you with a list of the closest places where you can refill the bottle for free and will also reward you for doing so.