We only accept exchanges requested within 15 days since the reception of the product. To make your request please fill the form indicating your order number in the subject line. We will take care of the new shipment but please note that the transport and packaging are detrimental to the planet so we ask you to be co-responsible and act accordingly. You will only have to pay the shipping costs of the product to Closca's warehouses.
RETURNS (HELMETS AND BOTTLES)
We only accept returns requested within 15 days since the reception of the product. To make your request please fill the form indicating your order number in the subject line. The refund will be made within 3 to 5 business days through the same payment method used in the purchase (if you paid shipping costs, they will be refunded as well). Transportation is harmful to the planet so we ask you to be co-responsible and act accordingly. You will only have to pay for the shipping costs of the product to Closca's warehouses.
Returns and exchanges of your Closca MASK
Closca Mask is a hygienic product that complements the physical distancing and hygiene measures recommended by health authorities in the context of the COVID-19 pandemic. In order to guarantee adequate hygiene and safety measures for all our clients, we have added a security seal to the packaging. Due to hygienic reasons and to guarantee everyone's safety, we only accept returns and exchanges of unopened products, with the security seal intact.
We only accept returns requested within 15 days since the reception of the product. To make your request please fill the form indicating your order number in the subject line.
We want you to enjoy your Closca products as soon as possible. In case your order has arrived defective, you can contact us through the web form or send us an email to email@example.com and we will contact you to solve your problem as quickly as possible.
Most orders arrive between 5 to 7 working days after placing the order. In case your order has not arrived yet, please contact us.
We recommend that you follow the regulations that specify that for reasons of comfort and hygiene, it is recommended not to wear masks for more than 4 consecutive hours.
Closca Mask is certified both at Spanish and European level offering a Bacterial Filtration Efficiency >90% and keeping it >70% after 25 washings. And a breathability of 32pa/cm2.
It is classified as a reusable hygienic mask according to European legislation CWA 17553:2020 having been tested, as shown in the 2020TM4420 and AR-20-YL-004527-01 reports from the AITEX TEXTILE RESEARCH INSTITUTE and EUROFINS laboratories. TEXTILE TESTING SPAIN S.L.
Furthermore, CO2pure treatment kills viruses and bacteria, including coronavirus.
Closca Mask comes in 3 sizes for adults (S, M, L) and one size for children. Use the size guide on the product page to choose the one that best fits your measurements.
REMEMBER: for hygiene and safety reasons, Closca Mask returns are not accepted.
Closca Mask is a product that, for hygiene and safety reasons, cannot be returned. Only if you have not opened the seal on the box, we can help you.
Closca Mask Kids is developed for children between 7 and 12 years old (approximately) and comes in one size.
For better support in addition to the neck fit, Closca Mask Kids has loop bands to reinforce the grip. Use this guide to measure his/her head and see if Closca Mask Kids fits him/her.
In any case, follow the recommendations given by your country's government institutions and the World Health Organization.
Closca Mask is made by 80% polyester and 20% spandex.
Yes, Closca Mask is reusable. You can wash it by hand or in the washing machine and it admits up to 25 washings maintaining a BFE>70%.
We recommend you to wash it with detergent at 60ºC during a normal wash cycle to disinfect it completely.
No, filters are no need for the new Closca Mask. Closca Mask is a hygienic, reusable and washable mask that is impregnated with a 100% mineral component that is harmless to health and acts as a virucide and antibacterial.
The main difference between the previous Closca Mask and this new one is that the first one is a filter holder while the next generation is a mask itself. Another difference is the CO2pure treatment that not only kills viruses and bacteria (including coronavirus) but cleans the air around us (CO2, NOx and NO2 absorbent).
You can manage any exchange or return through the following link http://orders.closca.com/.
Remember that changes and returns of purchases made through our website are in charge of our customers. In case of being a change in Spanish territory, we take care of the cost of the change.
Completely. Our helmets are approved for both European, American and Asian legislation. In the event of a collision, the helmet distributes the impact energy around the surface to reduce its speed. When you wear our helmets, the impact dissipates optimally, since the folding system allows micromotions to be in the helmet and therefore the force of the blow is better distributed. Closca folding helmets comply with European and American safety regulations: Europe and Asia: EN 1078 USA and Canada: CSPC
They are made of borosilicate glass, one of the strongest and strongest glasses on the market. The Closca Bottle is free of bisphenol (BPA Free), a toxic chemical found in many plastics.
The Closca Bottle has a capacity of 420 ml - 14.2 oz. We have good news: you no longer need to carry large amounts of water. Our Closca Water app provides you with a list of the closest places where you can refill the bottle for free and will also reward you for doing so.
The silicone flap is stretched allowing you to cling to bags, backpacks, scooters and bicycles and even baby strollers with closure system. You just have to stretch it, wrap it and close the magnet.
Closca Bottle Wave
It is made of stainless steel and completely free of BPA, phthalates and toxins.
Closca Bottle Wave comes in two sizes: 20cm x 7cm (450ml) and 25cm x 7cm (600ml). Its approximate weight with packaging is 350gr for 450ml and about 390gr for 600ml.
The Closca Bottle Wave thermal function supports temperatures between 10 and 90 degrees Celsius.
Closca Bottle Wave is not dishwasher safe and should not be cleaned with bleach or other corrosives. Our recommendation is that you use soap and water, as well as a brush to reach all corners of the bottle.
The silicone strap stretches so you can attach it to bags, backpacks, scooters or bicycles and even baby carriages offering a secure grip.
Closca Bottle Wave is not compatible with the Closca Infuser accessory.
Closca Water App
The Closca Water application shows you the nearest quality water points where you can refill your bottle. It allows you to add other top-up statements, evaluate the ones you use and publish the information on your profile, which helps us grow our plastic-free community.
You can contact us through our contact page! We will be happy to assist you.