frequently asked questions
When wearing the helmet, it is impossible to collapse. Meaning, that you will be totally protected in the event of a collision.
The Closca foldable helmet complies with European and American safety regulations.
Europe and Asia: EN 1078
USA and Canada: CSPC
Closca Helmet reduces its volume by more than 50% with our patented folding system. You can put the helmet in any suitcase, purse or backpack.
Its 3 mobile concentric rings allow the helmet to fold itself while having a double safety certificate (EN1078 + CPSC).
Please, if you want to learn about the measures of our Foldable Bike Helmets, see example in figure for size M (measures in millimeters).
Closca Foldable Helmets are made of materials that can be damaged by many commonly available cleaners. Petroleum based solvents or cleaners are especially dangerous. They can damage a helmet so that its protective capabilities are significantly reduced. Often, this damage is not visible. For best results, clean the foldable helmet using a soft cloth or sponge, warm water and mild soap.
After each use, allow the Closca foldable helmet to air dry and then store it in a cool, dry place where it won’t get damaged. Excessive heat can damage your helmet. For example, in direct sunlight a dark gear bag, the interior of a car, or an automobile trunk can get hot enough to cause heat damage (damaged helmets will appear to have uneven or bubbly surfaces). Therefore, when not being used for a period of time we recommend that the helmet be placed back into its box or case and stored in a cool, dry place.
If the foldable helmet is visibly damaged (cracked outer shell, crushed or cracked foam liner or any other damage) don’t use it. Please note that some or all of the helmet’s protective capacity is used up when impacted, and the damage to a foldable bike helmet is not always visible.
We recommend you to replace the helmet after 5 years.
Of course! At Closca we love customization, but we encourage you to always keep product safety your priority. Therefore, we ask you not to modify the hull structure or safety elements such as straps or buckles.
You can customize covers, rain protectors and the viewfinder (ensuring that visibility is always preserved.) There are endless possibilities when it comes to personalizing a Closca Helmet!
Closca Helmet is available in 3 different sizes: S, M, L.
Our foldable helmet has an elastic fitting system at the back to ensure a better fitting.
To choose your size, please use the following instructions:
If you have an Asian shape head, you should increase to this table 1cm to ensure the foldable helmet fits correctly.
If you are in doubt when choosing a size, we recommend going one size up, as there is an adjustable elastic rubber system in the rear part of the helmet. To learn more about our helmet measurements, please reference our Sizing Chart.
Closca Helmet is a lightweight helmet that, despite offering security and foldability, is one of the lightest helmets on the market. It weighs 250g-290g [Size S-L]
Closca is the first helmet of its kind with an advanced ventilation system that offers a constant airflow for the city rides without compromising on aesthetics. The nature of Closca’s ventilation system allows the helmet to protect from sunstroke and light rain.
This ventilation system is comprised of holes between the layers that allow airflow to enter and leave.
The Double Certification for Closca Helmet is applicable to biking, skating and rollerblading. We designed the helmet to be used for city cycling and do not recommend any other kind of sport.
Closca Helmet is a lightweight helmet with its 250 to 290g depending on size.
Certification is identical for all ages and our size S foldable bike helmet fits most of children aged 6+.
Contact us as soon as possible to achieve a solution
If the issue relates to transportation, a formal complaint must be filed within the first 24 hours.
If you don't like our foldable bike helmet as much as we do, you can return it.
You have a 14 day period for returns, please contact us directly.
Remember: Our Closca foldable bike helmets are protection elements. We can not make a return of a product that has been used since we do not know if it has been damaged, so please, contact us ASAP.
In any case we will check the Closca foldable helmet to be sure it is in perfect condition and we will proceed to Refund.
IMPORTANT: ou must send the product and packaging back in perfect condition to receive a full refund. If not, a reduction will be applied to the final refund amount. Please contact us for more details about this policy prior to sending.
Please contact us for more details about this prior to be sent.
Closca foldable bike helmets include a two year international warranty from the date of original purchase. Usually the helmet manufacturers give 1 year.
The helmet will be repaired or replaced at Closca’s discretion.
Warranty covers only manufacturing defects.
Damage from impact, cleaning, storage or other external circumstances are not covered by the warranty.
In order to use the warranty you should follow your commercial channel:
If you bought it on our website please contact us. If you bought it from a dealer, please contact the person who sold it to you.
In any case you must provide proof of purchase.
Please, contact us. We are interested in your safety.
Yes, there is a 2-year guarantee. If your bottle arrives broken, please notify us within seven days of delivery and we will send you a new one, free of charge.
You learn more about our delivery and return policies here: Delivery & Returns. All of our deliveries to the EU and USA are free. Customers must pay the cost of delivery on returns for non-faulty products.
They’re made from borosilicate glass, one of the strongest and toughest glasses on the market.
The silicone flap stretches, allowing it to latch onto bags, backpacks and even strollers with its fidlock magnetic closure system. Just stretch it, wrap it and close the magnet.
Closca Bottles aren’t designed specifically to keep liquids cold or hot for extended periods of time. However, the borosilicate glass helps slow temperature changes.
We wanted our bottle to be as comfortable and functional as possible, so we designed it to open at the top and bottom with two separate caps. This allows you to clean it easily, as well as put it in the dishwasher.
Yes, the borosilicate glass supports hot liquids.
The iconic, timeless Closca Bottle is available in both white and gray. The flap includes a strip of colored fabric so you can combine it with your personal style.
Borosilicate glass is resistant to shock, so under normal conditions it should remain intact.
Orders will be shipped in February 2018, following the campaign.
We'll contact all our backers following the campaign to check shipping addresses.
After the campaign, we’ll contact all our backers regarding their choice of Bottle color and fabric.
Closca Bottle has a capacity of 420 ml - 14.2 oz. You no longer need to carry large amounts of water with you. Our app provides a list of the nearest places where you can fill it for free.
Yes, but it should never be filled completely.
BPA is a harmful toxin that is found in certain plastics and epoxy resins. It is used by some disposable and reusable water bottle manufacturers. Bottles that filter the BPA are highly toxic and bad for the environment.
Yes, we do offer wholesale pricing. Please shoot us an email at firstname.lastname@example.org to learn more.
The baby teat and teat accessory will be available on our online store from February 2018. Order in advance to obtain a discount on our bottles with accessories.
No. While our products are designed so that you can separate the individual pieces for recycling purposes, we do not sell the silicone covers separately.
Yes - Closca Bottle is 100% dishwasher safe.
The Closca Water app shows you the closest quality water points where you can refill your bottle. It allows you to add other refill statements, evaluate the ones that you use and and post the information to your profile, which helps us grow our plastic-free community.
Of course. The app is free and funded through the sale of Closca Bottle. Buying the bottle not only improves your daily habits, but also allows you to be part of a wider community that aims to change our planet and strive for a healthier, more sustainable world.
Of course. Adding water points from directly to the app helps to grow our community.
Of course. Closca Bottle is how we finance this project and thanks to the sale of the bottle, we can create and grow a community of people who strive to change the future of our planet. Which will you choose?
We love you! If you have a refill source and want to add it to our app, you can do it easily through your personal profile.
You can get it right here on our website.
We offer worldwide free shipping in 4-5 working days.
The helmet can also be purchased in different retail stores such as the MoMA Design Store in New York, Paul Smith stores in New York and San Francisco and other retailers around the world.
The ETA depends on the region the product is shipped to. 80% of our orders are delivered within 4 to 5 working days after shipping.
If you already purchased a product and are still waiting for your order to be delivered, please contact us.
You can pay your Closca Design products by credit card or Paypal. We do not accept bank transfers or payment on delivery.
Not all products are sold on our website. Closca Design launches special editions for sale only in certain regions or even certain stores. If you've seen a helmet and you can't find it on our website, it means that it is a special limited edition.
All our products have their price in EUR (€), USD ($), CAD ($), GPB (£), CHF (Fr.) and DKK (kr)
Shipping costs must always be covered by the customers unless specific offers or personal discount codes.
The cost of these is variable and depends on the urgency of shipping and the region to which is sent.
Closca Helmet offers a range of colored and special fabric accessories. To change the visor, simply take off the one that comes with the helmet and put the new one aligned with the front of the visor.
When changing the visor, we recommend putting the helmet down.
The Nordic Apparel for Closca Nordic is a completely new bike helmet accessory, so there’s some explaining to do before you can set it up but don’t worry, it’s easy!.
You’ll receive the Nordic Apparel in a separate pack.
First, remove the packaging and the protective bag.
Make sure the front flap is facing upwards.
If it’s not, gently turn it around.
Take your visor off the helmet and place it face down.
Start by adding the front part of the apparel accessory.
Push it slightly so that it stays put.
Adjust the rest of the Nordic and you’re good to go!